I: Help and Support

FAQ

REST API Integration
We receive the following response when trying to process a transaction:

<status code="400.1048" description="This Merchant Account does not have a Provider Account associated with it. Please contact technical support." severity="error"/>

You are passing a payment method, card type, or currency that is not properly configured on your merchant account. Please contact your PSP to double-check your merchant account setup.


We keep receiving duplicate Request Id errors:

<status code="400.1018" description="The same Request Id for the Merchant Account is being tried a second time. Please use another Request Id." severity="error"/>

The <request-id> element must be unique for every transaction. If the problem persists, please contact technical support as it can also be an indication of a technical error.


When submitting and/or querying transactions, I am getting this HTML response back, but would like it to be in XML format:
HTTP/1.1 201 Created
Server: nginx/1.0.14
Date: Mon, 06 Aug 2012 05:23:58 GMT
Content-Type: text/html;charset=UTF-8
Connection: close
Content-Length: 2299
Set-Cookie: JSESSIONID=E46B646F5537821830F7DB1EFE5D77F8; Path=/engine
Content-Language: en-US
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"... "http://www.w3.org/TR/html4/loose.dtd">
<html>
        <head>
                <meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
                <title>Transaction Details</title>
                <style type="text/css">
                        table {border-collapse: collapse; font-family: verdana; font size: 11px; margin: 0 auto;}
                        th {background-color: #ddd; padding: 5px; font-size: 13px;}
                        td {padding: 5px;}
                        td.label {background-color: #eee; font-weight: 900;}
                </style>
        </head>
        <body>
                <table border="1">
                        <tr><th colspan="2"><b>Transaction Details</b></th></tr>
                        <tr><td class="label">Transaction Identifier</td><td>ebe10c14-df86-11e1-958e-0019b9f1412f</td></tr>
...

Please ensure that the HTTP Content-Type Header to is set to "application/xml" in your request.

Content-Type: application/xml


Where do I put my username and password when sending a transaction?

Authentication is done via Basic HTTP authentication. See https://en.wikipedia.org/wiki/Basic_access_authentication#Protocol for more information.


My REST transaction query is producing an empty response.

Please double-check the <merchant-account-id> you are using. In addition, you must supply a valid <request-id> that references a submitted transaction.


How can I submit a successful recurring authorization request?

There are 2 ways to perform recurring transactions:

  1. By using the transaction type referenced-authorization or referenced-purchase for subsequent/recurring transactions.

    Request
    <?xml version="1.0" encoding="UTF-8" standalone="yes"?>
    <payment xmlns="http://www.elastic-payments.com/schema/payment">
        <merchant-account-id>c9cbc1f0-be3a-4264-8395-450c94d4d836</merchant-account-id>
        <request-id>f332158b-a2f7-4067-ad66-b430fdfd4228</request-id>
        <transaction-type>referenced-authorization</transaction-type>
        <parent-transaction-id>48ff1d5f-9652-11e2-9b9e-00163e7f9842</parent-transaction-id>
        <requested-amount currency="USD">10.00</requested-amount>
    <ip-address>127.0.0.1</ip-address>
    </payment>
    Response
    <?xml version="1.0" encoding="UTF-8" standalone="yes"?>
    <payment>
    <merchant-account-id>c9cbc1f0-be3a-4264-8395-450c94d4d836</merchant-account-id>
    <transaction-id>4b37efd8-9652-11e2-9b9e-00163e7f9842</transaction-id>
    <request-id>f332158b-a2f7-4067-ad66-b430fdfd4228</request-id>
    <transaction-type>referenced-authorization</transaction-type>
    <transaction-state>success</transaction-state>
    <completion-time-stamp>2013-03-26T20:18:16.904Z</completion-time-stamp>
    <statuses>
        <status code="201.0000" description="3d-acquirer:The resource was successfully created." severity="information"/>
    </statuses>
    <requested-amount currency="USD">10.00</requested-amount>
    <card-token>
        <token-id>4557271468161111</token-id>
        <masked-account-number>444433******1111</masked-account-number>
    </card-token>
    <ip-address>127.0.0.1</ip-address>
    <payment-methods>
        <payment-method name="creditcard"/>
    </payment-methods>
    <authorization-code>153620</authorization-code>
    </payment>
  2. By leveraging the token information from the initial transaction response to do subsequent/recurring transactions.

    Request
    <payment xmlns="http://www.elastic-payments.com/schema/payment">
        <merchant-account-id>c9cbc1f0-be3a-4264-8395-450c94d4d836</merchant-account-id>
        <request-id>28570960-09c6-41b6-bc37-bad59f40ba6e</request-id>
        <transaction-type>authorization</transaction-type>
        <requested-amount currency="USD">2.00</requested-amount>
        <account-holder>
            <first-name>John</first-name>
            <last-name>Doe</last-name>
        </account-holder>
        <card-token>
            <token-id>4557271468161111</token-id>
        </card-token>
        <ip-address>127.0.0.1</ip-address>
    </payment>
    Response
    <?xml version="1.0" encoding="UTF-8" standalone="yes"?>
    <payment>
        <merchant-account-id>c9cbc1f0-be3a-4264-8395-450c94d4d836</merchant-account-id>
        <transaction-id>c1b4be6e-9654-11e2-9b9e-00163e7f9842</transaction-id>
        <request-id>28570960-09c6-41b6-bc37-bad59f40ba6e</request-id>
        <transaction-type>authorization</transaction-type>
        <transaction-state>success</transaction-state>
        <completion-time-stamp>2013-03-26T20:35:56.416Z</completion-time-stamp>
        <statuses>
            <status code="201.0000" description="3d-acquirer:The resource was successfully created." severity="information"/>
        </statuses>
        <requested-amount currency="USD">2.00</requested-amount>
        <card-token>
            <token-id>4557271468161111</token-id>
        </card-token>
        <ip-address>127.0.0.1</ip-address>
        <descriptor>graypay Amazon</descriptor>
        <authorization-code>153620</authorization-code>
    </payment>
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